Responsible Gaming
Introduction to Responsible Gaming
At Neosurf Casino, we are committed to promoting responsible gaming practices. Gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. Please gamble within your means and only with money you can afford to lose.
Whether you choose to play or not, your wellbeing is our priority. We encourage all players to gamble responsibly and to seek support if needed.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your state/territory) to play at Neosurf Casino. Gambling is not permitted for minors. By accessing our site, you confirm that you meet the legal age requirement for gambling in your jurisdiction.
If you are under the legal gambling age, please do not participate in any gambling activities.
Warning Signs of Problem Gambling
If you recognize any of the following signs in your own behaviour, you may be developing a gambling problem:
- Constantly thinking about gambling or previous gambling experiences
- Needing to gamble with increasing amounts of money to achieve the same level of excitement
- Repeatedly trying to cut back or stop gambling without success
- Chasing losses by gambling more to try to recover money lost
- Hiding gambling activities or lying to friends and family about the extent of gambling
- Using gambling as an escape from stress, anxiety, depression, or other problems
- Risking important relationships, jobs, or educational opportunities due to gambling
- Borrowing money or going into debt to fund gambling
- Feeling restless or irritable when trying to reduce gambling
- Spending more time or money on gambling than intended
If you identify with any of these warning signs, please reach out for support immediately.
Self-Help Tools
Neosurf Casino provides several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount of money you can deposit within a specific time period (daily, weekly, or monthly).
- Loss Limits: Set a maximum amount of money you are willing to lose during a gaming session.
- Reality Checks: Enable automatic reminders during play sessions to help you stay aware of how long you have been playing and how much you have spent.
- Time Limits: Set a maximum duration for gaming sessions to help prevent excessive play.
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account and all gaming activities on our platform.
You can manage these settings in your account dashboard at any time. We encourage you to use these tools proactively.
Support Organizations in Australia
If you or someone you know is struggling with problem gambling, please contact one of these organisations:
Australia
Gambling Help Online
Website: www.gamblinghelponline.org.au
Free, confidential counselling and support services for problem gambling in Australia.
International Support
GamCare (United Kingdom)
Website: www.gamcare.org.uk
Free support and information for anyone concerned about gambling.
GamStop (United Kingdom)
Website: www.gamstop.co.uk
National self-exclusion scheme for online gambling.
Responsible Gambling Council (Canada)
Website: www.responsiblegambling.org
Evidence-based information and resources on responsible gambling.
National Council on Problem Gambling (United States)
Website: www.ncpgambling.org
Crisis line: 1-800-GAMBLER (1-800-426-2537)
Help and support for problem gambling in the US.
Bundeszentrale für gesundheitliche Aufklärung (Germany)
Information and support resources for responsible gaming in Germany.
Take Action Now
If you feel that your gambling is becoming a problem, or if someone close to you is struggling with gambling:
- Talk to someone: Reach out to a trusted friend, family member, or counselor about your concerns.
- Contact a helpline: Call or visit one of the support organizations listed above for confidential advice.
- Use self-exclusion: Self-exclude from Neosurf Casino and other gambling platforms immediately.
- Set limits: Implement deposit and loss limits to control your gambling activity.
- Seek professional help: Consider speaking with a counselor or therapist who specializes in problem gambling.
Help is available. You are not alone. Reach out today if you need support.
Our Commitment
Neosurf Casino is committed to providing a safe, fair, and enjoyable gaming environment. We take responsible gaming seriously and are dedicated to supporting the wellbeing of all our players. If you have any questions about our responsible gaming policies or need assistance, please contact our support team.